Privacy & Data Protection
Privacy Policy
Your trust is central to our craft. We protect your personal data with the same uncompromising standards we bring to custom fabrication. We never sell your data, payment details are never stored on our servers, and we only collect what is needed to craft your quote and deliver your bespoke pieces.
We never sell, rent, or trade your personal information or custom project files to third parties or brokers.
Card transactions are handled directly through Square's PCI-compliant gateway. We never store card numbers.
We only collect details required to calculate estimates, build custom pieces, and coordinate white-glove shipping.
Request access, corrections, or permanent deletion of your data at any time with a direct request to our team.
Table of Contents (Jump to Section) View
Our Commitment to You
SP Fabrication & Design ("we," "us," or "our") is dedicated to protecting your personal information. This Privacy Policy details how we handle data when you browse sp-fabrication.com, request a custom fabrication quote, or purchase custom furniture.
1. Information We Collect
We collect only information necessary to provide design consultations, process orders, and improve your browsing experience.
Information You Provide Directly
- Contact details: Name, email address, phone number, and physical delivery address when you place an order, request a quote, or message us.
- Custom order specifications: Dimensions, material choices, architectural drawings, reference photos, and project notes.
- Payment information: Payment cards are processed securely via Square. We do not store full card numbers on our servers.
- Correspondence: Feedback, support requests, and email communications.
Information Collected Automatically
- Usage metrics: Pages viewed, time on site, referring URLs, and browser types to improve site performance.
- Device & IP data: Used for fraud prevention, geographic tax calculation, and security logging.
- Session cookies: Temporary cookies required to preserve your shopping cart and active form submissions.
2. How We Use Your Information
We use your information exclusively for legitimate business and fulfillment purposes:
- Crafting estimates and fulfilling custom furniture and commercial millwork orders.
- Sending transactional receipts, production milestones, and delivery scheduling updates.
- Responding to customer service inquiries and technical requests.
- Optimizing our website ergonomics, navigation, and custom design catalog.
- Preventing fraud and protecting the integrity of online transactions.
- Complying with federal, state, and local accounting or legal obligations.
3. Sharing Your Information
Zero data selling: We do not sell, rent, or trade your personal information.
We share information solely with trusted third-party service providers needed to operate our workshop:
- Square: Encrypted payment processing subject to Square's PCI-DSS compliant Privacy Policy.
- Freight & Delivery Carriers: Providing delivery addresses and contact numbers to coordinate white-glove transport.
- Email Infrastructure: Dispatching order receipts, quote estimates, and customer notifications.
- Analytics Providers: Aggregated, anonymized performance data to diagnose site errors and loading speeds.
- Legal Authorities: Only when strictly required by enforceable subpoena, court order, or applicable law.
4. Cookies & Tracking Technologies
Cookies are small data files stored on your device to ensure core site functions work smoothly:
- Essential session cookies: Keep your shopping cart active and verify security tokens.
- Functional cookies: Remember user preferences such as dismissed announcements.
- Analytics cookies: Help us measure which product galleries and guides visitors find most helpful.
You can disable or delete cookies anytime through your browser settings. Essential cart functions may require cookies to remain enabled.
5. Data Security
We employ rigorous technical and organizational safeguards. All web traffic is encrypted using 256-bit SSL/TLS, and payment transactions are isolated within Square's Level 1 PCI-compliant infrastructure. Internal data access is restricted strictly to authorized workshop personnel.
6. Data Retention
We retain personal information only as long as necessary to fulfill custom orders, resolve warranty claims, and comply with tax and accounting rules (typically up to 7 years for purchase records). You may request deletion of non-essential records at any time.
7. Your Privacy Rights
Regardless of where you reside, we respect your rights regarding your personal information:
- Access: Request a full copy of the personal information we hold about you.
- Correction: Update or rectify any outdated or inaccurate details.
- Deletion: Request permanent removal of your data from our active databases.
- Opt-Out: Unsubscribe from marketing announcements at any time with a single click.
To exercise any of these rights, email us directly at [email protected]. We respond to all verified requests within 30 days without fee.
8. Third-Party Links
Our website may include links to external websites (such as design resources, suppliers, or social networks). We are not responsible for their content or privacy practices, and encourage you to review their separate policies.
9. Children's Privacy
Our website and custom fabrication services are not directed to individuals under 13 years of age. We do not knowingly collect personal data from children.
10. Changes to This Policy
We may update this policy periodically to reflect workshop advancements or regulatory updates. Any revisions will be reflected with an updated date at the top of this page.
11. Contact Us
If you have questions, feedback, or data requests regarding this Privacy Policy, our team is available to help: