Refund & Returns Policy

At SP Fabrication & Design, every piece is crafted with exceptional care. Because much of our work is made-to-order, our return policy reflects the nature of bespoke manufacturing. Please read this policy carefully before placing your order.

1. Custom & Made-to-Order Items

Due to the bespoke nature of our work, custom-fabricated items cannot be returned. This includes:

• Furniture built to custom dimensions or specifications
• Pieces with custom upholstery, fabric, or finish selections
• Commercial millwork and built-in installations
• Any item noted as "custom order" at time of purchase

We encourage you to review your order confirmation carefully and contact us before production begins if any details need correction.

2. Standard In-Stock Items

For in-stock, non-customized items, we accept returns within 14 days of delivery, subject to the following conditions:

• The item must be in its original, unused condition with no signs of wear, assembly, or modification.
• Original packaging must be intact wherever possible.
• A return authorization must be requested by email before sending any item back.
• Return shipping costs are the responsibility of the customer unless the return is due to our error or a product defect.
• A restocking fee of up to 20% may apply.

3. Damaged or Defective Items

If your order arrives damaged or with a manufacturing defect, please:

1. Photograph the damage before unpacking fully.
2. Email us at info@Sp-Fabrication.com within 48 hours of delivery with your order number and photos.
3. Do not dispose of the original packaging — it may be needed for a carrier claim.

We will assess the damage and, at our discretion, offer a repair, replacement, or refund. Transit damage claims submitted after 48 hours may not be accepted.

4. How to Request a Return

1. Email info@Sp-Fabrication.com with your order number and reason for return.
2. Wait for a Return Authorization (RA) number — do not ship items without one.
3. Pack the item securely and include the RA number on the outside of the package.
4. Ship to the address provided in your RA confirmation using a trackable carrier.

5. Refunds

Once we receive and inspect a returned item, we will notify you of approval or rejection within 5 business days. Approved refunds are issued to the original payment method within 7–10 business days. Original shipping charges are non-refundable unless the return is due to our error.

6. Order Cancellations

Orders may be cancelled within 24 hours of placement for a full refund, provided production has not yet begun. Custom orders that are already in production cannot be cancelled. To request a cancellation, contact us immediately at info@Sp-Fabrication.com or call 516-690-6232.

7. Exceptions

The following items are non-returnable under any circumstances:

• Items that have been assembled, modified, or used
• Items returned without prior authorization
• Sale or clearance items marked as final sale

8. Contact Us

For all return and refund inquiries, please reach out to us:

• Email: info@Sp-Fabrication.com
• Phone: 516-690-6232
• Address: North Plainfield, NJ 07060, USA